Refund Policy
Last Updated: January 6, 2026
Cancellation and Refund Terms
At MH27 Packers & Movers, we understand that plans can change. Our refund policy is designed to be fair while protecting our operational commitments.
Advance Payment Refunds
7+ Days Before Move:
Full refund of advance payment (100%)
3-6 Days Before Move:
75% refund of advance payment
25% cancellation fee applicable
48-72 Hours Before Move:
50% refund of advance payment
50% cancellation fee applicable
Less than 48 Hours:
No refund of advance payment
100% cancellation fee applicable
Refund Process
Request Method: Refund requests must be made in writing via email or phone
Processing Time: Refunds processed within 7-10 working days
Refund Mode: Same mode as original payment (bank transfer for bank payments, etc.)
Documentation: Original receipt/booking confirmation required
Non-Refundable Items
Packing Materials: Cost of packing materials (boxes, tape, etc.)
Storage Charges: Storage fees beyond complimentary period
Additional Services: Charges for special handling, bulky items, etc.
Insurance Premium: Additional insurance coverage costs
Force Majeure
MH27 Packers & Movers shall not be liable for delays or cancellations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters (floods, earthquakes, storms)
- Government restrictions or lockdowns
- Transportation strikes or disruptions
- Severe weather conditions
- Emergency situations affecting safety
Partial Refunds
Service Reduction: If you reduce services after booking, revised quote will apply
Volume Changes: Significant reduction in moving volume may affect pricing
Date Changes: One complimentary date change allowed; subsequent changes may incur fees
Refund Method Details
Bank Transfers: Refunded to original payer's bank account
UPI Payments: Refunded to original UPI ID
Credit/Debit Cards: Refunded to original card (processing time: 5-7 days)
Cash Payments: Refund via bank transfer or in-person collection
Customer Responsibilities
Accurate Information: Provide correct bank details for refund processing
Cooperation: Assist in verification process when required
Timely Communication: Notify changes or cancellations promptly
Dispute Resolution
Refund Disputes: Must be raised within 7 days of refund processing
Resolution Time: Disputes resolved within 15 working days
Documentation: Keep all communication records for reference
Contact for Refunds
Refund Department:
Email: mh27pandm@gmail.com
Phone: +91 87675 86798 (Ext: 2)
Working Hours: Monday to Saturday, 9:00 AM to 7:00 PM
Address: Vilas Nagar, Amravati, Maharashtra, 444604